Supporting Success: Bundling Technical Support with Cloud Services
It’s no secret that happy customers are good for business. However, the fact is that most companies are not hitting the mark when it comes to customer support. Just seven percent of customers say that the support experiences they have with companies typically exceed their expectations.
What makes delivering a quality tech support experience so difficult, and how can companies do a better job meeting customer expectations?
This white paper answers those questions and more by detailing customer support preferences and explaining why it can be particularly difficult for companies that offer digital products—like cloud services—to retain customers. It also discusses why bundling support with software can often be the fastest, most cost-effective option for companies looking to provide tech support that drives customer satisfaction, retention, and ultimately revenue.